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No sync after a system reset

  • 2 replies
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  • Last reply by jonzn4SUSE

bl2589
bl2589
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Hi there,

Earlier today I had to do a complete software reset on my MacBook Pro (running Sonoma 14.5). Prior to the reset, I had been running the newest version of Firefox and was signed in; I assumed that Sync was on and that it was storing my passwords and bookmarks.

After the system reset, I re-installed Firefox and signed in again, but none of my passwords or bookmarks are showing up. However, under connected services, I still see the old (pre-reset) name of my MacBook Pro, in addition to the MacBook Pro's current name.

Is it possible to retrieve my pre-reset passwords and bookmarks?

Hi there, Earlier today I had to do a complete software reset on my MacBook Pro (running Sonoma 14.5). Prior to the reset, I had been running the newest version of Firefox and was signed in; I assumed that Sync was on and that it was storing my passwords and bookmarks. After the system reset, I re-installed Firefox and signed in again, but none of my passwords or bookmarks are showing up. However, under connected services, I still see the old (pre-reset) name of my MacBook Pro, in addition to the MacBook Pro's current name. Is it possible to retrieve my pre-reset passwords and bookmarks?

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Sorry. https://support.mozilla.org/en-US/forums/contributors/707681#post-86961 https://support.mozilla.org/en-US/kb/sync

Helpful?

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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If your data is not on another device, there is nothing we can do.

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