This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Attachment handling in Thunderbird

  • 2 replies
  • 0 have this problem
  • 53 views
  • Last reply by ianchristie

ianchristie
ianchristie
more options

Whenever I select an email in my Inbox which has attached files (of any type) i get this pop-up, one for each attachment. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-07-02-00-10-20-f3ab8a.png This has only been occurring since I updated to Ubuntu 24.04 and Thunderbird 115.12.0-2 If I click on the "Find more in Software" button I get a message 'Failed to execute child process "Gnome Software" (No such file/directory)'. I have searched for a solution but can only find a reference which suggests that the problem has something to do with Evolution, (the file handler, not Darwin's theory). Any suggestions? Cheers Ian

Whenever I select an email in my Inbox which has attached files (of any type) i get this pop-up, one for each attachment. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-07-02-00-10-20-f3ab8a.png This has only been occurring since I updated to Ubuntu 24.04 and Thunderbird 115.12.0-2 If I click on the "Find more in Software" button I get a message 'Failed to execute child process "Gnome Software" (No such file/directory)'. I have searched for a solution but can only find a reference which suggests that the problem has something to do with Evolution, (the file handler, not Darwin's theory). Any suggestions? Cheers Ian
Attached screenshots

Chosen solution

FIxed it! Found a configuration "network.protocol-handler.external.moz-icon" and changed it from true to false.

Read this answer in context 👍 0

All Replies (2)

ianchristie
ianchristie Question owner
more options

More information: These "No apps installed to handle..." messages are popping up in lots of places in Thunderbird, often with reference to handling "moz-icon://dummy.exe?size16" or similar. Opening Settings in a Thunderbird tab produces about a dozen of these overlaid! I have installed the Gnome Software app but it is no help and is unable to suggest anything useful. Any ideas?

Helpful?

ianchristie
ianchristie Question owner
more options

Chosen Solution

FIxed it! Found a configuration "network.protocol-handler.external.moz-icon" and changed it from true to false.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.