This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firfox will not down some email files says I am on windows 8 but I am on 10

  • 1 reply
  • 0 have this problem
  • Last reply by TyDraniu

Terrance Merrell
Terrance Merrell
more options

Firefox will not down load some email files says I need to uprgade butI have the latest upgrade but it looks like they think i am on windows 8 but I am on windows 10

Firefox will not down load some email files says I need to uprgade butI have the latest upgrade but it looks like they think i am on windows 8 but I am on windows 10

All Replies (1)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

If your user agent shows a previous Windows version, such as Windows 8 instead of Windows NT 10.0, make sure you are not running Firefox in Compatibility mode. You can open the Properties of the Firefox desktop shortcut from the right-click context menu. Check the Compatibility tab and make sure that the compatibility mode option is not selected.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.