This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't access camera in Firefox.

  • 12 replies
  • 0 have this problem
  • 21 views
  • Last reply by jonzn4SUSE

more options

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings and desktop apps have access to the camera. I have also checked the settings for each of the sites and use of the camera and microphone are allowed. Autoplay is enabled too. The camera works fine in other apps and in other browsers.

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings and desktop apps have access to the camera. I have also checked the settings for each of the sites and use of the camera and microphone are allowed. Autoplay is enabled too. The camera works fine in other apps and in other browsers.

Chosen solution

My computer ran an update to my operating system today. It upgraded to Windows 11 Home 24H2. Everything started working again perfectly. So, it was some bug in the operating system causing the issue with FireFox and the camera.

Read this answer in context 👍 1

All Replies (12)

more options

What version of Firefox? Works for me. Did you get any of these pop-ups? see screenshots

Modified by jonzn4SUSE

Helpful?

more options

Also, show the issue. Post screenshot showing that the camera has permission. Show the camera working in other browsers.

Helpful?

more options

I have the same issue accessing the camera when trying to use Zoom in the Firefox browser. I attached photos showing Google Meet working in Chrome and not working in Firefox along with my camera permissions and the version of Firefox I'm running.

Helpful?

more options

Are you running pro or home version of Windows? If pro, you should have sandbox enabled for testing. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

Any security software besides Windows Defender?

Helpful?

more options

I'm running Windows 11 Home and only using Windows Security software.

Helpful?

more options

Sounds like you may need to refresh Firefox. Make sure to back-up your data. I've been using Firefox for a few decades, but I've only done a refresh 1 or 2 times. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Helpful?

more options

Refreshing Firefox did nothing to help the problem. Exactly the same as before.

Helpful?

more options

WOW. How about trying a different version. https://www.mozilla.org/en-US/firefox/channel/desktop/ Make sure to install in a different directory than your current install. Just add Dev, Beta, or Nightly to the path of the install. Also, how about providing system info if not DIY. Make and model?

Modified by jonzn4SUSE

Helpful?

more options

One interesting note, desktop apps have permission to use the camera, but FireFox is never shown as having requested access.

Helpful?

more options

Chosen Solution

My computer ran an update to my operating system today. It upgraded to Windows 11 Home 24H2. Everything started working again perfectly. So, it was some bug in the operating system causing the issue with FireFox and the camera.

Helpful?

more options

OMG!!! ;-)) Mark this as resolved and have a good day.

Helpful?

more options

It is interesting that Firefox was showing permission allowed, but the OS was not. You would think that Firefox would be able to see that the system has not allowed access. Let me get on windows and take a look at that.

Modified by jonzn4SUSE

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.