We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox doesn't install when i download it

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by bcman

AnonymousUser
AnonymousUser
more options

When i download firefox, and click run to install it extracts all the files, but it doesn't install.

This happened

A few times a week

User Agent

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; MSN Optimized;US)

When i download firefox, and click run to install it extracts all the files, but it doesn't install. == This happened == A few times a week == User Agent == Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; MSN Optimized;US)

All Replies (1)

bcman
bcman
more options

It shows an error message? Which?Do you have administrator rights?