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why does firefox turn word documents into firefox documents??

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by Morbus

AnonymousUser
AnonymousUser
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wen i want to print a word document attached in an email I've received firefox won't open it and when i try to save the document to print it later instead firefox wants to save the document as a firefox document. If i change the format to word document and then save it, it can't be opened at all...

This happened

Every time Firefox opened

== i started using firefox instead of explorer

wen i want to print a word document attached in an email I've received firefox won't open it and when i try to save the document to print it later instead firefox wants to save the document as a firefox document. If i change the format to word document and then save it, it can't be opened at all... == This happened == Every time Firefox opened == i started using firefox instead of explorer

All Replies (2)

Morbus
Morbus
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Hello Myrorna.

You may be having an usability problem with the email service you are using. Are you sure you are not seeing the word document in an online document viewer? Firefox doesn't read word documents, so it's not possible for Firefox to save documents as a word document.

Unless you are using an add-on for such effect, in which case you need to contact its author for support.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try "Reset Download Actions": http://kb.mozillazine.org/File_types_and_download_actions