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Cannot load email on Firefox but can on Internet Explorer. TECH SUPPORT, WHERE ARE OUR ANSWERS?

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  • 2 have this problem
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  • Last reply by Morbus

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MY EMAIL DOES NOT LOAD USING FIREFOX BUT IT DOES USING INTERNET EXPLORER.

This happened

Every time Firefox opened

== A COUPLE OF WEEKS AGO.

MY EMAIL DOES NOT LOAD USING FIREFOX BUT IT DOES USING INTERNET EXPLORER. == This happened == Every time Firefox opened == A COUPLE OF WEEKS AGO.

All Replies (1)

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Hello Karen.

Try clearing your browsing cache on Firefox: http://support.mozilla.com/en-US/kb/How+to+clear+the+cache

If that doesn't help, try deleting your email's cookies (no data will be lost): https://support.mozilla.com/en-US/kb/Deleting+cookies

If that doesn't help, it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.