Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes -Signature and ID from crash report:ID: 4a6fe122-4395-43f7-b2c3-492342100719 Signature: NOWImaging_Moz.dll@0x3bca

  • 1 reply
  • 22 have this problem
  • 2 views
  • Last reply by TonyE

AnonymousUser
AnonymousUser
more options

Firefox keeps crashing

Crash ID(s)

ID: 4a6fe122-4395-43f7-b2c3-492342100719

Firefox keeps crashing == Crash ID(s) == ID: 4a6fe122-4395-43f7-b2c3-492342100719

Chosen solution

That crash report points to a file, NOWImaging_Moz.dll, as the likely cause of the crashing. This file is not a part of Firefox, but a Google search indicates it is part of an extension, probably SlipStream SP Image Decoders.

Check your list of extensions, if you have that one try disabling it to see if that stops the crashing. To disable an extension do this:

  1. Click the Tools menu and then select Add-ons . The Add-ons window appears.
  2. In the Add-ons window, click the Extensions panel. The list of installed extensions appears.
  3. Click the name of an extension the list to select it.
  4. Click Disable to disable the selected extension.
  5. Click Restart Firefox .
Read this answer in context 👍 1

All Replies (1)

TonyE
TonyE
  • Moderator
more options

Chosen Solution

That crash report points to a file, NOWImaging_Moz.dll, as the likely cause of the crashing. This file is not a part of Firefox, but a Google search indicates it is part of an extension, probably SlipStream SP Image Decoders.

Check your list of extensions, if you have that one try disabling it to see if that stops the crashing. To disable an extension do this:

  1. Click the Tools menu and then select Add-ons . The Add-ons window appears.
  2. In the Add-ons window, click the Extensions panel. The list of installed extensions appears.
  3. Click the name of an extension the list to select it.
  4. Click Disable to disable the selected extension.
  5. Click Restart Firefox .