Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't update, error message says I don't have system permission. There is no admin account on this computer. It only has one user.

  • 1 reply
  • 18 have this problem
  • 9 views
  • Last reply by cor-el

lindahr
lindahr
more options

This is a one-user Mac running snow leopard. I don't think I ever set up an admin account since I am the only user. Why can't I update Firefox?

This is a one-user Mac running snow leopard. I don't think I ever set up an admin account since I am the only user. Why can't I update Firefox?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.