We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

As of yesterday I cannot download pdf files. Instead I get a pop up box that says CONVERT and gives me dozens of programs. How do I just download without this box stopping me?

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

more options

i click on any pdf file and instead of it just downloading and opening automatically as it has always done - instead it shows the download box and then another pops up titled CONVERT and then gives me a million different options - word / excel / every version of every one! DOS. even if i pick one it comes up in computer language. As of 2 days ago it worked properly and in Safari or another program I can open the pdf. What's happening? HELP

i click on any pdf file and instead of it just downloading and opening automatically as it has always done - instead it shows the download box and then another pops up titled CONVERT and then gives me a million different options - word / excel / every version of every one! DOS. even if i pick one it comes up in computer language. As of 2 days ago it worked properly and in Safari or another program I can open the pdf. What's happening? HELP

All Replies (1)

more options

You can try "Reset Download Actions"