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where is the lock icon when i am ordering something on line

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  • Last reply by cor-el

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when i order something on line with internet explorer a lock icon comes up to let me know i am secure how does firefox work in this case?

when i order something on line with internet explorer a lock icon comes up to let me know i am secure how does firefox work in this case?

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The favicon (the icon before the address) should have a blue or green box around it if you are on a secure connection (it should also say https://..... after it). Click the favicon and security information (including a padlock) will be displayed to verify the connection. (Green is more secure.) More info: https://support.mozilla.com/en-US/kb/Site%20Identity%20Button

Modified by Payne

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You can use this extension to get a padlock on the location bar.