This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After todya's update, the forward and back buttons don't function; they're greyed out. Alt-arrow doesn't work either. How can I go "back"?

  • 4 replies
  • 5 have this problem
  • 6 views
  • Last reply by cor-el

more options

In the address bar there's a pulldown I didn't notice before, but it doesn't have the last URL. It looks like it's frequently visited sites.

I tried turning off the navigation toolbar, and turning it back on, but that didn't help.

In the address bar there's a pulldown I didn't notice before, but it doesn't have the last URL. It looks like it's frequently visited sites. I tried turning off the navigation toolbar, and turning it back on, but that didn't help.

All Replies (4)

more options

This can be a problem with the file places.sqlite that stores the bookmarks and the history.

more options

I tried individually dissabling add-ons and then saving a known working profile but it still didn't solve the problem. Starting Firefox from 'Taskbar' showed the problem, starting from 'Start Menu' didn't (same profile) - but inconsistent. Right clicking 'start in safe mode' and then dissabling all add-ons solved the problem (for now). This needs to be fixed properly not with a workaround as I want the safety features of some add-ons. Guys - you need to find exactly what is causing this problem.

more options

Can you tell me how to "start in safe mode" and how to disable add-ons?

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)

See also: