This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

the cursor dissapears from the e mail To box after each name selection it used to return automatically, how do I get this facility back

more options

the cursor is now dissapearing from the TO box in e-mails after I select a name. It used to return after selection. This is also happening when in my bank when trying to insert my codes and password the cursor no longer moves to the next box after selection of my numbers etc , pease help barry

the cursor is now dissapearing from the TO box in e-mails after I select a name. It used to return after selection. This is also happening when in my bank when trying to insert my codes and password the cursor no longer moves to the next box after selection of my numbers etc , pease help barry

All Replies (1)

more options

Do you have that problem when running in the Firefox SafeMode?
A troubleshooting mode.
You can open the Firefox 4.0 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut. Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut to open it again.

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes