This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot see the padlock when I go to secure [Banking] sites. Can I be certain that I am accesing it securely?

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

Ericfire
Ericfire
more options

I cannot see the padlock icon, when visiting secure sites. For example Internet banking site. How do I know that I am securely visiting them?

I cannot see the padlock icon, when visiting secure sites. For example Internet banking site. How do I know that I am securely visiting them?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

In Firefox 4 you no longer have the Status bar that showed the padlock in previous Firefox versions.
The padlock only shows that there is a secure connection and doesn't guarantee that you are connected to the right server.
So you might still be connected to the wrong server if you make a typo in the URL and someone has claimed that mistyped URL.
The functionality of the padlock has been replaced by the How do I tell if my connection to a website is secure? on the left end of the location bar.

See also: