This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Both Google and Yahoo accounts have a box which says "Stay Signed In", but this doesn't work. Why

  • 2 replies
  • 45 have this problem
  • 12 views
  • Last reply by cor-el

more options

Both Google and Yahoo accounts have a box which says "Stay Signed In", but this doesn't work. Why?

When I try to go to these accounts, they continue to ask me to provide Username and Password, but I've checked the "Stay Signed In" box each time.

Both Google and Yahoo accounts have a box which says "Stay Signed In", but this doesn't work. Why? When I try to go to these accounts, they continue to ask me to provide Username and Password, but I've checked the "Stay Signed In" box each time.

All Replies (2)

more options

Disable the Mozilla ActiveX control by clicking the Firefox button, then Add-ons and then go to the Plugins menu. Close Firefox and then restart it again afterwards.

more options

Websites remembering you and automatically log you in is stored in a cookie.

  • Create an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.

Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.