This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why does the fire fox update get as far as connecting to update server then stall

  • 1 reply
  • 23 have this problem
  • 10 views
  • Last reply by Xircal

cicinsqutal
cicinsqutal
more options

I get to the box where it says connecting to update server.. and it never connects..does this in both automatic and manual download modes for newest version..I have 4.0 and can't seem to get any newer than this

I get to the box where it says connecting to update server.. and it never connects..does this in both automatic and manual download modes for newest version..I have 4.0 and can't seem to get any newer than this

All Replies (1)

Xircal
Xircal
more options

Please do the following.

  1. Go to Download Firefox 4.0.1 and download the installation file to your desktop.

  2. Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).

  3. Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox

  4. Finally run the installation file you downloaded to the desktop earlier.

Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

After you complete the installation, please go to the Plugins Check page and update where necessary.