This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Key icon missing for recalling passwords which are saved

  • 3 replies
  • 32 have this problem
  • 4 views
  • Last reply by cor-el

hrwaller
hrwaller
more options

When going to a site for which the username and password are on file the "key icon" is missing from the bar. When going to a new site which requires a user name and password the dialog box asking if I want to save the password comes up but after saving it nothing is ever done with it on subsequent site visits.

When going to a site for which the username and password are on file the "key icon" is missing from the bar. When going to a new site which requires a user name and password the dialog box asking if I want to save the password comes up but after saving it nothing is ever done with it on subsequent site visits.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The key icon is for saving a new password that hasn't been saved yet.

Do you see the saved passwords in the Password Manager?

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

Do you get a drop down list if you click the name field or press the Down key or type the first letters of the name?

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

I see a lot of prefs that have been changed in your More system details list.

You have enabled SSL2 and disabled TLS 1. 

security.enable_ssl2 true
security.enable_tls false

Any particular reason for this?

SSL 2 with weak ciphers less than 128 bit shouldn't be used anymore.

hrwaller
hrwaller Question owner
more options

As to the security settings only reason for change I can think of is operator error, usually I don't change anything that I don't understand which is most of the non default settings. I changed the settings to both on although going to the default might be my best bet?

Once in safe mode, going to sites for which passwords were stored, it operated the way it is supposed to so I guess something loaded outside of safe mode is the culprit.

Modified by hrwaller

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")