Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Something has gone crazy wrong with my 'contacts' for e-mail and the addresses are all a jumble of letters. What do I do?

  • 1 reply
  • 6 have this problem
  • 16 views
  • Last reply by cor-el

more options

I read one of my e-mail letters and wanted to forward it. When I clicked on the contact list to send "to" all the address were just a jumble of letters. ie: jdnter:@mdjl . Nothing made any sense. Has my e-mail been tampered with? Any suggestions? Please HELP I went back to try to 'copy' a sample to send to you but everything was back to normal. What happened?

I read one of my e-mail letters and wanted to forward it. When I clicked on the contact list to send "to" all the address were just a jumble of letters. ie: jdnter:@mdjl . Nothing made any sense. Has my e-mail been tampered with? Any suggestions? Please HELP I went back to try to 'copy' a sample to send to you but everything was back to normal. What happened?

All Replies (1)

more options

Are you using a key scrambler extension (Comcast Constant Guard) ?

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).