This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

this is the error message I get when I try to navigate from the home page in Firefox 7

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

pomarius
pomarius
more options

I have down loaded firefox on to my new Dell Inspiron 560 and after it loaded and place its icon on my desktop I clicked on it and the home page came up. When I try to navigate to any site I get this message: ( Unable to connect Firefox can't establish a connection to the server at www.google.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.) I have gone into my web setting and Firefox is checked as allowed.

I have down loaded firefox on to my new Dell Inspiron 560 and after it loaded and place its icon on my desktop I clicked on it and the home page came up. When I try to navigate to any site I get this message: ( Unable to connect Firefox can't establish a connection to the server at www.google.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.) I have gone into my web setting and Firefox is checked as allowed.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: