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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by John99

Olumary
Olumary
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Firefox keeps on crashing each time I tried to open it. I have submitted quite alot of these crashes and yet can't get the FF open, please anybody, help.

Firefox keeps on crashing each time I tried to open it. I have submitted quite alot of these crashes and yet can't get the FF open, please anybody, help.

Chosen solution

Crash ID report : 6f513c4b-e818-486c-922e-4fae02111107

Signature : _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**

Trusteer Rapport software is the problem, see also my comment in /questions/893296

Read this answer in context 👍 0

All Replies (3)

John99
John99
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Chosen Solution

Crash ID report : 6f513c4b-e818-486c-922e-4fae02111107

Signature : _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**

Trusteer Rapport software is the problem, see also my comment in /questions/893296

Olumary
Olumary Question owner
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Thank you so much John99, I've uninstall rapport and my FF is now back on, thanks a bunch and countinue with the good work, cheers.

John99
John99
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Glad to have helped, and thanks for posting back to confirm that was the problem

Note the other post includes info on disabling Trusteer if you need to re-install a problematic version for occasional use. (Not much help of course if it crashes Firefox - it may work on 3.6, or try on IE)

Modified by John99