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Firefox crashes

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by knorretje

AlisonFautley
AlisonFautley
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Firefox repeatedly crashed. I re-booted the pc. I uninstalled firefox and reinstalled it - no change. I opened it in safe mode and disabled add-ons and now it works but i want to know which add-on is causing the problem and fix it. Pls can you help?

Firefox repeatedly crashed. I re-booted the pc. I uninstalled firefox and reinstalled it - no change. I opened it in safe mode and disabled add-ons and now it works but i want to know which add-on is causing the problem and fix it. Pls can you help?

All Replies (1)

knorretje
knorretje
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Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-7af4ef14-3d29-4974-9ea8-283432111108
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.