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Firefox crashes when opened and the same in safe mode

  • 3 replies
  • 4 have this problem
  • 7 views
  • Last reply by serena74

serena74
serena74
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We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.

We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report.

Chosen solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-d48f2e43-223f-43f3-9740-6c7be2111109
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll or RapportTanzan8.dll in the stack.

Read this answer in context 👍 1

All Replies (3)

alan_r
alan_r
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Your Ask Toolbar is at least part of your problem. Someone may come along with specific removal advice; otherwise try the "Search Firefox Help" box above or Google.

knorretje
knorretje
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Chosen Solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-d48f2e43-223f-43f3-9740-6c7be2111109
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll or RapportTanzan8.dll in the stack.

serena74
serena74 Question owner
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Thank you so much; it worked! :)