This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I had a guy reformat my computer and he is unable to get my bookmarks back. What do I do?

  • 2 replies
  • 2 have this problem
  • 9 views
  • Last reply by Poppasan13

more options

I don't have any of my bookmarks and the guy who worked on my computer said he knew what he was doing and I paid him a lot of money. Is there a way that I can get my bookmarks back?

I have had FireFox for years and the guy who built my computer put it on. If I need a password or log in information I have no idea what it is.

I appreciate any help I can get. There will be no way I can recreate most of them.

Thanks, Frank

I don't have any of my bookmarks and the guy who worked on my computer said he knew what he was doing and I paid him a lot of money. Is there a way that I can get my bookmarks back? I have had FireFox for years and the guy who built my computer put it on. If I need a password or log in information I have no idea what it is. I appreciate any help I can get. There will be no way I can recreate most of them. Thanks, Frank

All Replies (2)

more options

Unless you have a backup or used sync (or similar service like XMarks) they are gone.

more options

Go to the person who reformatted your computer. Ask if he made a backup file for your bookmarks. If he did, get that file, and import that file into firefox.

If he did not make a backup file, there is nothing you can do to recover the bookmarks. Formats wipe everything (everything) off the harddrive, and off the top of my head i do not think firefox makes any online backups.

The silver lining is that most websites have a "Forgot your password/username?" button on the log-in page, and you can use that to recover/remember/rebuild your passwords and usernames for most websites.