This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My internet bank web site that I have used for years will not load anymore this weekend. Most other web sites I use will load but not all. Also, some that load are now slow.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

Could I have damage from a virus? My anti virus program recently found and eliminated an infection; and no further infection is turning up in scans. However, some files have been placed in the safe virus lockup chest. None appear to be necessary files for operation, but I am not sure.

Could I have damage from a virus? My anti virus program recently found and eliminated an infection; and no further infection is turning up in scans. However, some files have been placed in the safe virus lockup chest. None appear to be necessary files for operation, but I am not sure.

All Replies (1)

more options

Please update Firefox to the latest Firefox 9.0.1 version via "Help > About Firefox" or "Help > Check for Updates"

You can find the latest Firefox release in all languages and for all Operating Systems here:


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

You can try to reset (power off/on) the router.