Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox will not prompt to remember password even though the box is checked to remeber them; also I am not in the private browing mode.

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by ronnox

ronnox
ronnox
more options

I go to Tools > Options > Security and check "remember passwords" but after visiting another site and enter a password there is no prompt to remember then when I go back to Tool > Options > Security, the box is unchecked. Any suggestions.

I go to Tools > Options > Security and check "remember passwords" but after visiting another site and enter a password there is no prompt to remember then when I go back to Tool > Options > Security, the box is unchecked. Any suggestions.

Chosen solution

Thanks, to all of you for your suggestions. I have discovered the cause of the problem and it is because I had installed Xfinity Constant Guard and it was zapping all the saved passwords and unchecking the Firefox options box.

After I uninstalled it, Firefox work normally.

Read this answer in context 👍 0

All Replies (3)

Vivek
Vivek
more options

Hi,

Please see this.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
ronnox
ronnox Question owner
more options

Chosen Solution

Thanks, to all of you for your suggestions. I have discovered the cause of the problem and it is because I had installed Xfinity Constant Guard and it was zapping all the saved passwords and unchecking the Firefox options box.

After I uninstalled it, Firefox work normally.