This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

  • 4 replies
  • 156 have this problem
  • 1 view
  • Last reply by cutmetal

G-hot
G-hot
more options

do not know what's going on but the Firefox crashing, and is still crashing, and crashing back again .. This problem is not resolved for a long time 'and I wonder why not fix this problem so far?

These details.

We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.

do not know what's going on but the Firefox crashing, and is still crashing, and crashing back again .. This problem is not resolved for a long time 'and I wonder why not fix this problem so far? These details. We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

These crashes can be caused by a recent Flash 11.3 update.

See:

If you have submitted crash reports then please post the IDs of one or more crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.

See:

cutmetal
cutmetal
more options

I was having the same problem.... But I keep forgetting that when you upgrade firefox... or it updates automatically... you need to right click on the firefox start up icon, go into properties, click on the compatibilities tab, and put a check in the "Run This Program As An Administrator" box, then hit apply. Start Firefox, and it should work OK. Problem is...each time you upgrade firefox and/or I think Adobe flash... you need to make sure that box is checked. This is on Firefox 15.0.1 with Adobe Flash 11.4.402.278 all up to date, Windows 7 64bit. If Firefox has Adobe flash add-on, it needs to run in admin mode or it will crash.

AliceWyman
AliceWyman
  • Moderator
more options

cutmetal,

Checking your username for previous posts (here) I see that you also posted the same information in a number of other threads today.

You don't normally need to check the "Run This Program As An Administrator" box in Firefox -> Properties -> Compatibility tab, to prevent crashes after updating Firefox or Flash. If you need help with this issue, you should ask a new question. You can use this link as a starting point: https://support.mozilla.org/questions/new

Modified by AliceWyman

cutmetal
cutmetal
more options

Alice... I was not seeking an answer, as this was the solution that was causing mine to crash after updating firefox and flash. After much frustration, this solved it for me. I posted in all the forums where others were having a crash, as it may be the same problem and they seem to be related to what I was having. It was posted in the hopes it would solve their problem. All they can do is try it..... Then the group at Mozilla.org can work out why Firefox with the latest flash needs admin rights or not. I also have zone alarm set pretty high on security... so it could be that it does need to be run as admin... it is worth a try...