This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 13.0.1 hangs on start (totally unusable) with WinXP SP3

  • 2 replies
  • 36 have this problem
  • 1 view
  • Last reply by syshang

syshang
syshang
more options

I was using Firefox 3.6 and it works fine. However, after upgrade to 13.0.1, it hangs on the very 1st start up and would not response at all. I tried to uninstall and do a clean "entire new" install but the problem is still there. Even "safe mode" hangs. Since this happens from the 1st start up, and the "mozilla welcome page" never finished loading, it would try to load this page every time Firefox starts. Not sure if loading other page may lead to the same issue. My system: Win XP Pro. SP3.

I was using Firefox 3.6 and it works fine. However, after upgrade to 13.0.1, it hangs on the very 1st start up and would not response at all. I tried to uninstall and do a clean "entire new" install but the problem is still there. Even "safe mode" hangs. Since this happens from the 1st start up, and the "mozilla welcome page" never finished loading, it would try to load this page every time Firefox starts. Not sure if loading other page may lead to the same issue. My system: Win XP Pro. SP3.

All Replies (2)

MozillaFirefox911
MozillaFirefox911
more options

try to load other page, start from there.

syshang
syshang Question owner
more options

I can't...each time FF restarts, it tries to load the welcome page (restore session, or finishing its "first time run"). Acturally this happens when I upgrade it to 12.0. Now it's 13.0.1 so I decided to try once more, but the issue is still there. With 12.0, I tried to modify the FF config XML file to avoid any page "load by default", it works and FF started without error, and I can even load some other page! But, after a while, FF hung again. So it seems quite unstable loading pages, no matter if it is the welcome page or any other.