Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After update, I am unable to use Control, Shift, Down Arrow to copy text down to the bottom of the webpage.

  • 7 replies
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

more options

In previous versions, I was able to highlight the first 3 or 4 lines of text of 2000 lines that I wanted to copy and paste into Excel, using ctrl, shift, down arrow. When I do it now, nothing happens. I sometimes have 2000 lines that I am wanting to copy and paste in Excel, currently I have to highlight from the top left then drag down forever to highlight everything I need. I can not use Select All, because it grabs the side pages and other information that I do not want on my spreadsheet. Any assistance is greatly appreciated.

I can use shift and page down, but that can take some time also. Would like to be able to use ctrl, shift, arrow down.

In previous versions, I was able to highlight the first 3 or 4 lines of text of 2000 lines that I wanted to copy and paste into Excel, using ctrl, shift, down arrow. When I do it now, nothing happens. I sometimes have 2000 lines that I am wanting to copy and paste in Excel, currently I have to highlight from the top left then drag down forever to highlight everything I need. I can not use Select All, because it grabs the side pages and other information that I do not want on my spreadsheet. Any assistance is greatly appreciated. I can use shift and page down, but that can take some time also. Would like to be able to use ctrl, shift, arrow down.

Chosen solution

I started in Safe Mode, and disabled the Add-Ons, and it worked. So I need to go through my add-ons. Thank you, this was very helpful.

Read this answer in context 👍 0

All Replies (7)

more options

Does Shift+Ctrl+End work?

That should work unless you have a bar at the right side or code in the DOM.

Ctrl+Down doesn't have any effect AFAICS, so you may not remembering this correctly.

more options

No I am sorry, I should have included that. Ctrl, Shift, End does not work either.

more options

You may have switched on caret browsing.

You can press press F7 (on Mac: fn + F7) to toggle caret browsing on/off.

  • Tools > Options > Advanced : General: Accessibility: [ ] "Always use the cursor keys to navigate within pages"

more options

I have tried each combination, but no such luck.

more options

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


Try to disable hardware acceleration in Firefox.

more options

Chosen Solution

I started in Safe Mode, and disabled the Add-Ons, and it worked. So I need to go through my add-ons. Thank you, this was very helpful.

more options

You're welcome