This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 13, Windows XP. Every so often, after a site or page is opened, the reload button continues to flash. What's going on?

  • 4 replies
  • 11 have this problem
  • 4 views
  • Last reply by arthurboehm

more options

The problem isn't confined to a single site. Sometimes the button stops flashing, sometimes not.

While the button is flashing, I can't reload the site. Closing Firefox and reopening it usually solves the problem.

In all cases the page has fully loaded.

Thanks.

The problem isn't confined to a single site. Sometimes the button stops flashing, sometimes not. While the button is flashing, I can't reload the site. Closing Firefox and reopening it usually solves the problem. In all cases the page has fully loaded. Thanks.

All Replies (4)

more options

Hi,

Please check if this happens in Safe Mode. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Problematic Extensions

Options

more options

Thanks, dum, but as the problem occurs sporadically, it's going to be difficult to check its ongoingness via the means you suggest.

Hmmm. I guess what you're telling me is that the problem could be the result of extensions, themes, or options that are incompatible with FF 13--yes? But, if so, wouldn't others report the difficulty? Would reinstalling FF 13 help?

Thanks.

more options

It could be a feature of an extension, or it could be a feature gone wrong. Hardware acceleration could also cause visual glitches. Usually all problems may not be universal and many cases could be unique to a particular configuration, or it could be the sum of various factors that may not be easily replicable in any other configuration. You can try a clean reinstall but it could be overkill and may not solve the issue if for e.g. acceleration is the problem. Another thing you could try is to use the default theme, and manually disable suspicious extensions and hardware acceleration.

more options

Thanks, dum. I'll proceed as you suggested.