This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot export bookmarks in version 15

  • 2 replies
  • 12 have this problem
  • 3 views
  • Last reply by cor-el

more options

A couple of days ago there appeared to be an automatic update to Firefox version 15. Since then it has not operated like before the update. I planned to backup my bookmarks etc before re-installing it but cannot execute the backup operation. When I select export bookmarks the program crashes.

A couple of days ago there appeared to be an automatic update to Firefox version 15. Since then it has not operated like before the update. I planned to backup my bookmarks etc before re-installing it but cannot execute the backup operation. When I select export bookmarks the program crashes.

All Replies (2)

more options

First, I recommend backing up your entire personal settings folder (AKA Firefox profile folder). See Back up and restore information in Firefox profiles. For example, you can copy your entire Firefox profile folder somewhere outside of the Mozilla folder such as your Documents folder. This will preserve the maximum amount of information.

Second, depending on the specific problems you could try one of these:

  • Firefox's Reset feature. This duplicates certain key data from your active settings folder into a new one, bypassing some add-ons and custom settings. This resolves configuration conflicts, but doesn't repair Firefox program files. More information in this article: Refresh Firefox - reset add-ons and settings.
  • Reinstall Firefox "over" your existing installation. This will repair program files and replace any default files that have gone missing. If you do not choose to remove your personal settings or reset everything to defaults, then as much as possible of your current setup will be preserved.
more options

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can try to check and repair the places database with this extension: