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I don't receive my password recovery e-mail for my sync account.

  • 3 replies
  • 10 have this problem
  • 8 views
  • Last reply by NoahSUMO

vgobbo
vgobbo
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I followed the steps described at:

https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information?as=aaq#w_iaove-forgotten-my-sync-password-ae-how-do-i-reset-it

And after filling the form with the necessary info (e-mail and captcha), I never receive an e-mail with the reset code to recover my password.

The system has found my account since it displays the following message after filling the form (unless there is a bug, of course):

"We have emailed a reset code to the email address we have on file for you. Please use it within the next 6 hours, or it will become invalid."

The problem is not with my e-mail account (I'm using Gmail, and I'm can't observe any abnormal operation of the service).

Thank you. Vinicius Gobbo Antunes de Oliveira

I followed the steps described at: https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information?as=aaq#w_iaove-forgotten-my-sync-password-ae-how-do-i-reset-it And after filling the form with the necessary info (e-mail and captcha), I never receive an e-mail with the reset code to recover my password. The system has found my account since it displays the following message after filling the form (unless there is a bug, of course): "We have emailed a reset code to the email address we have on file for you. Please use it within the next 6 hours, or it will become invalid." The problem is not with my e-mail account (I'm using Gmail, and I'm can't observe any abnormal operation of the service). Thank you. Vinicius Gobbo Antunes de Oliveira

All Replies (3)

NoahSUMO
NoahSUMO
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You are right. Sync's reset password feature is broken at the moment.

I found a bug where the issue is being tracked and as soon as a fix is posted there I'll update this post. It looks like the server that sends the emails is offline or having some other sort of technical issue. I can't say for sure b/c I don't work for Mozilla.

Anyway, even the Mozilla employees themselves are unable to get their password reset emails. So take comfort in knowing that you aren't the only one with this problem. :) As far as how soon you can expect a fix? I didn't see any timetable for that. I'll let you know if that changes.

For now, the best thing you can do is wait as frustrating as that sounds,

vgobbo
vgobbo Question owner
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Thank you very much for your answer. I am very concerned about my Sync Account specially about my stored bookmarks.

I'll be looking for your reply when the issue gets fixed.

Best regards, Vinicius Gobbo Antunes de Oliveira

NoahSUMO
NoahSUMO
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Update: I've heard from the Mozilla developers that a fix for the broken Sync password reset was finished today at 2:45pm Central time. It should be working now.

Let us know if you still can not reset the password so we can let them know.

Modified by NoahSUMO