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old version of firefox in add remove programs

  • 3 replies
  • 3 have this problem
  • 4 views
  • Last reply by xroadtripx

xroadtripx
xroadtripx
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When I originally installed Firefox on my machines it was Firefox 11 I have updated to the most recent version Firefox 16 but in Add/Remove programs is still shows Version 11. When I do a scan on my network it still shows version 11 on all my machines. This is an issue because I need to know what the users are using. I have given the users the ability to update their FF and thought they were not doing it. Also there is only one install of FF showing in Add/remove programs..I know others have reported the old and the new versions in Add/remove programs

When I originally installed Firefox on my machines it was Firefox 11 I have updated to the most recent version Firefox 16 but in Add/Remove programs is still shows Version 11. When I do a scan on my network it still shows version 11 on all my machines. This is an issue because I need to know what the users are using. I have given the users the ability to update their FF and thought they were not doing it. Also there is only one install of FF showing in Add/remove programs..I know others have reported the old and the new versions in Add/remove programs

All Replies (3)

AliceWyman
AliceWyman
  • Moderator
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To confirm what Firefox version is currently installed, see

Alternately, go to Firefox Help -> Troubleshooting Information and look under Application Basics for the version number.

If the only problem is that your Windows Control Panel list of installed programs says that Firefox 11 is installed instead of the actual version, a simple solution might be to simply download the latest Firefox version from mozilla.org (currently 16.0.1) and reinstall Firefox (you can optionally uninstall Firefox first but make sure you do NOT select the "Remove my Firefox personal data" option ... if you do, all of your Firefox bookmarks, passwords, and other profile data and settings will be lost!).

Ref: Troubleshoot and diagnose Firefox problems under "Reinstall Firefox"

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This is usually only a problem with a leftover entry in the Windows registry that wasn't removed by the updater.
You most likely no longer have the Firefox 11 version installed, only the current Firefox 16 release.
Uninstalling the Firefox 11 version would then remove your current Firefox 16 version as well.

You can either uninstall that Firefox 11 version and reinstall Firefox or remove that leftover registry entry yourself if you are familiar and comfortable with editing the registry.

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox (????)
xroadtripx
xroadtripx Question owner
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Thank you for trying to help. I know i have the new version which is 16 and that it is just showing that I have 11 in add/remove programs, my concern is that all users on the network I support show version 11 . If I do uninstall and reinstall Firefox is this going to happen with every update? Does not seem like a good resolution to have to uninstall and reinstall the update should reflect the most recent version.