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Crash on start

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by lizcb

lizcb
lizcb
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Firefox 17 worked fine for a few days but now crashes immediately on start. I get the message "Firefox had a problem and crashed immediately." I can open it in safe mode and while in safe mode, removed all extensions, but it still crashes immediately. Also crashes when I try to create a new profile.

Using Windows 7 Pro 64-bit with 32-bit Firefox.

Firefox 17 worked fine for a few days but now crashes immediately on start. I get the message "Firefox had a problem and crashed immediately." I can open it in safe mode and while in safe mode, removed all extensions, but it still crashes immediately. Also crashes when I try to create a new profile. Using Windows 7 Pro 64-bit with 32-bit Firefox.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to disable hardware acceleration in Firefox.

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

If you can't open Firefox then see:

lizcb
lizcb Question owner
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Thank you. I did uncheck the hardware acceleration and Firefox does now open. However, I find it very strange that v17 worked flawlessly for 3 days (updated on 11/20) with hardware acceleration checked and then suddenly didn't anymore.

Also, what I've been doing is checking the acceleration once Firefox is up because I DO notice a difference. I'm trying to remember to uncheck it before I close Firefox.

Oh, and I updated my graphics card driver to the latest version (9/2012) which made no difference.