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Firefox hang at start with ntdll.dll error

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  • 4 have this problem
  • 947 views
  • Last reply by cor-el

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Ciao a tutti! (Hallo everybody!) My system run W7 Ultimate sp1, whit PrevX 3.0 free edition and McAfee VirusScan Enterprise 8.7.0i.

Firefox hangs at startup, reporting the error below. I've tried vary support thread: - complete reinstallation - safemode startup - remove profile in crash report folder i've found only a file: InstallTime20121119183901

I've also tried: - memory check - antivirus check (also with Kaspersky) - Microsoft system check (command sfc /scannow) - Microsoft Fix.it

no way to solve the problem.

any suggestion? thanks in advance

Ciao a tutti! (Hallo everybody!) My system run W7 Ultimate sp1, whit PrevX 3.0 free edition and McAfee VirusScan Enterprise 8.7.0i. Firefox hangs at startup, reporting the error below. I've tried vary support thread: - complete reinstallation - safemode startup - remove profile in crash report folder i've found only a file: InstallTime20121119183901 I've also tried: - memory check - antivirus check (also with Kaspersky) - Microsoft system check (command sfc /scannow) - Microsoft Fix.it no way to solve the problem. any suggestion? thanks in advance

All Replies (2)

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How To Fix Ntdll.dll Errors Try the below solutions one at a time.

  • Unplug removable devices
  • Restart your computer. The ntdll.dll error you're receiving could be due to a one-time, temporary issue and a simple reboot may resolve the problem completely.
  • Reinstall the program if the ntdll.dll error only displays when you use a specific program.
    • If the software program has any updates or service packs available, install them too. The software's programmers may have identified an issue with the program that caused the ntdll.dll error and then issued a patch for it.
    • Note: Third party software programs that have been installed on your computer are almost always the cause of ntdll.dll errors. The remainder of these troubleshooting steps resolve ntdll.dll issues only rarely.
  • Check the Windows service pack level you're running and then check Microsoft's support site to see if there is a more recent service pack available for installation. Some issues that caused ntdll.dll errors have been corrected in these service packs from Microsoft.
  • Selectively disable Internet Explorer add-ons. If your ntdll.dll error is displaying when you start, run, or close Internet Explorer, an add-on may be causing the problem. Disabling each add-on, one by one, will determine which add-on is the culprit (if any).
    • Note: As a workaround, assuming the ntdll.dll error really is Internet Explorer related, install and use a competing browser like Firefox.
  • Rename the NLSPATH system variable. If your Windows system does not have this environment variable, skip this step.
    • Note: This is a troubleshooting step for this issue only. Be sure to set this path back to its original name if this does not resolve the ntdll.dll issue.
  • Disable Data Execution Prevention for Explorer.exe. As in the previous step, this is for troubleshooting the ntdll.dll issue only. If this doesn't resolve the problem, return the Data Execution Prevention settings to their previous settings.
  • Update drivers for any hardware in your computer where updated drivers are available. Outdated drivers sometimes cause ntdll.dll errors.
  • Test your memory for damage. If you're receiving ntdll.dll messages, one possible cause could be a bad memory module in your system. Testing your memory will either identify a problem or clear your RAM of any responsibility.
  • Replace your memory if it fails any of your tests.
  • Ntdll.dll errors could occur if you have an Iomega Zip drive on the same IDE cable as the hard drive inside your computer. If so, move the Zip drive to a dedicated IDE controller.
  • Replace the IDE cable connecting the hard drive to the motherboard. If this cable is damaged or malfunctioning, one symptom could be the ntdll.dll error you're seeing.
  • Repair your installation of Windows. If individual software reinstallations fail to resolve the problem, a repair installation of Windows will replace the ntdll.dll file.
  • Perform a clean installation of Windows. A clean installation will completely remove Windows from your PC and install it again from scratch. I don't recommend this option unless you've exhausted all previous troubleshooting ideas and you're comfortable that the ntdll.dll error is not caused by a single program (Step #2).
    • Note: If a single program or plugin is causing the ntdll.dll error, reinstalling Windows and then reinstalling all of the same software may lead you right back to the same ntdll.dll error.
  • While extremely rare, if everything else has failed, including the clean installation from the last step, you could be dealing with a hardware issue with your hard drive.
    • If so, replace the hard drive and then perform a new installation of Windows.

Modified by Jan.

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You can also try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.