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Firefox Crashing After Closing

  • 3 replies
  • 39 have this problem
  • 2 views
  • Last reply by BANKSAE

jrolson
jrolson
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After closing firefox, I keep getting this error message.

Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	19.0.1.4805
 Application Timestamp:	512d91a8
 Fault Module Name:	xul.dll
 Fault Module Version:	19.0.1.4805
 Fault Module Timestamp:	512d90cd
 Exception Code:	c0000005
 Exception Offset:	0012d3f8
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	a7aa
 Additional Information 2:	a7aa91f17ea749d42a4de3b390fa5b3d
 Additional Information 3:	a7aa
 Additional Information 4:	a7aa91f17ea749d42a4de3b390fa5b3d
After closing firefox, I keep getting this error message. Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 19.0.1.4805 Application Timestamp: 512d91a8 Fault Module Name: xul.dll Fault Module Version: 19.0.1.4805 Fault Module Timestamp: 512d90cd Exception Code: c0000005 Exception Offset: 0012d3f8 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: a7aa Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d Additional Information 3: a7aa Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d

All Replies (3)

Andrew
Andrew
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

jrolson
jrolson Question owner
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The problem with that is the crash happens after Firefox closes, so the report ID doesn't save.

BANKSAE
BANKSAE
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Every so often Firefox crashes right after i close it, which i find out about right away with a quick glance at the windows 7 reliability monitor which i started checking right after i close Firefox since this problem started. It doesn't crash every day, sometimes a whole week will go by without a problem and then it will start up again. I did several scans with my antivirus program which came up with nothing, i also made sure my plugins were up to date, and i still have the crashing after closing issue occasionally. Any suggestions for something else i could do to troubleshoot this issue?