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Browser Disappears; Tabs Attempt To Close

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I have two recurring issues, and I wonder whether they are related.

First, my browser periodically will just disappear. I understand that sometimes by scrolling down the "show desktop" button on the lower right corner of the screen can get touched which will hide the browser but this will happen when I'm not even near the scroll bar, and when I doublecheck the "show desktop" button just to see if my browsing page will reappear it does not. I think my disappearing browser is unrelated to any inadvertent hitting of the "show desktop" button.

Second, I often have two or three tabs open, and out of the blue will get the warning message that I am about to close multiple tabs even when I was not attempting to close anything, and I was nowhere near the x-out button on the upper right corner of the screen.

I'd appreciate any insight that folks may have with respect to either or both of these issues. My gut tells me they're probably related but I wouldn't know.

I've done multiple virus scans with trend micro and malwarebytes with negative results.

I have two recurring issues, and I wonder whether they are related. First, my browser periodically will just disappear. I understand that sometimes by scrolling down the "show desktop" button on the lower right corner of the screen can get touched which will hide the browser but this will happen when I'm not even near the scroll bar, and when I doublecheck the "show desktop" button just to see if my browsing page will reappear it does not. I think my disappearing browser is unrelated to any inadvertent hitting of the "show desktop" button. Second, I often have two or three tabs open, and out of the blue will get the warning message that I am about to close multiple tabs even when I was not attempting to close anything, and I was nowhere near the x-out button on the upper right corner of the screen. I'd appreciate any insight that folks may have with respect to either or both of these issues. My gut tells me they're probably related but I wouldn't know. I've done multiple virus scans with trend micro and malwarebytes with negative results.

All Replies (2)

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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

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I'll try the reset, and see if it solves the issue. Thanks for the suggestion.