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Gmail won't open in Firefox (and I've already reset it and deleted prefs.js)

  • 2 replies
  • 35 have this problem
  • 3 views
  • Last reply by cor-el

leahtn
leahtn
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Gmail won't open in Firefox. I get this error:

The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

Steps I've taken: 1) Reset Firefox preferences 2) Deleted prefs.js

Help!

Gmail won't open in Firefox. I get this error: The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. Steps I've taken: 1) Reset Firefox preferences 2) Deleted prefs.js Help!

All Replies (2)

kobe
kobe
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Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

Modified by kobe

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.