This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF 22 doesn't remember history/active logins after restarting/logg off the PC

  • 6 replies
  • 7 have this problem
  • 1 view
  • Last reply by Mr. A

Mr. A
Mr. A
more options

Hi, I have this problem which started lately. I rarely restart my PC since it's always on anyway. Now, whenever I restart my PC or Log off then Log in again, FF forgets active logins and history and I login to all my sites again. The problem is only shows on FF and not any other browser since I have another three (ie, google chrome and netscape) + FF but I use FF mainly and rarely the others.

I checked all softwares I installed and no cleaner here like ccleaner and Antivirus settings are checked. I also uninstalled FF completely and installed latest version and tried to login to one of the websites before I install any addon.

Hi, I have this problem which started lately. I rarely restart my PC since it's always on anyway. Now, whenever I restart my PC or Log off then Log in again, FF forgets active logins and history and I login to all my sites again. The problem is only shows on FF and not any other browser since I have another three (ie, google chrome and netscape) + FF but I use FF mainly and rarely the others. I checked all softwares I installed and no cleaner here like ccleaner and Antivirus settings are checked. I also uninstalled FF completely and installed latest version and tried to login to one of the websites before I install any addon.

Chosen solution

ok, seems it was kinda of virus or malware that keep the pc on its state (can't show the hidden folders and files, firefox freeze so not history or active login saved) i changed my antivirus and used combofix/ccleaner to get everything back and ready again.

Read this answer in context 👍 0

All Replies (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does this only happen after rebooting the computer?

So you keep all those cookies when you close and restart Firefox without having rebooting the computer?

Did you check your security software or try to disable those programs temporarily by booting the computer in Safe Mode with network support (press F8 on the boot screen)?

Mr. A
Mr. A Question owner
more options

Yes, only after rebooting the computer (or log off then on again).

Yes, It keeps all those cookies when you close and restart Firefox without having rebooting the computer.

Yes I check my security software (AVG Free) settings to see if anything wrong.

Anyway, booting the computer in Safe Mode with network support did keep the cookies and the logins fine. I'm replying right now from the safe mod and everything looks fine. But I cannot guess what app cause the program.

Mr. A
Mr. A Question owner
more options

TeamViewer was the cause of this problem. I passed through hell of restarting computer like hundred times to reach to the app that causes the problem.

TeamViewer SERVICE that starts at the startup what causes the problem so when I stopped that service, everything was fine. Now I uninstalled TeamViewer (Version 8) and everything ok again. Thanks cor-el for the good suggestions.

Mr. A
Mr. A Question owner
more options

at this moment, i returned home and restarted the PC and seems the problem is there again. i tried the safe mode and the problem gone only with safe mode booting. so, i booted the pc at normal mode then i disabled all startup applications, then i restarted to normal mode again and the history/active login are deleted. so the Safe Mode with network support solve the problem but i do not know why or what the app that doing that :(.

Any suggestions please ?

Mr. A
Mr. A Question owner
more options

Can I know please what are these options are ? and what are their default values ?

privacy.clearOnShutdown.cache

privacy.clearOnShutdown.cookies

privacy.clearOnShutdown.downloads

privacy.clearOnShutdown.formdata

privacy.clearOnShutdown.history

privacy.clearOnShutdown.sessions

?????????

Modified by Mr. A

Mr. A
Mr. A Question owner
more options

Chosen Solution

ok, seems it was kinda of virus or malware that keep the pc on its state (can't show the hidden folders and files, firefox freeze so not history or active login saved) i changed my antivirus and used combofix/ccleaner to get everything back and ready again.