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"Can't load XPCOM"

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Kevin

KatSaavedra
KatSaavedra
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I can't get to the internet on my Sony VAIO because Firefox "can't load XPCOM". What can I do?

I can't get to the internet on my Sony VAIO because Firefox "can't load XPCOM". What can I do?

All Replies (3)

AaronMT
AaronMT
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Can you be more specific? Where are you seeing "Can't load XPCOM"?

philipp
philipp
  • Moderator
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hello KatSaavedra, please try a clean reinstall:

  • download the full firefox setup file from https://www.mozilla.org/firefox/all/
  • uninstall firefox on the machine (but don't chose to delete your custom files & settings in the uninstaller)
  • manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
  • reinstall firefox
Kevin
Kevin
  • Moderator
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Duplicate to https://support.mozilla.org/en-US/questions/972465