This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

There is no capcha shown when I register my sync account. What to do?

more options

When I register my Firefox Sync account (Firefox Mozzila 24.0) in first window I am asked to enter my e-mail, password, the password confirmation, server, to put the tick if I agree with Terms of Service and Privacy Policy. But there is no capcha in the window although instructions in https://support.mozilla.org show that the captcha should be). And when I press "Next" button there is error message that the capcha word is wrong. I reseted Firefox settings to the default but the problem was not resolved. Can you please help me wth the issue? What I should do the capcha to be visible in registration window?

When I register my Firefox Sync account (Firefox Mozzila 24.0) in first window I am asked to enter my e-mail, password, the password confirmation, server, to put the tick if I agree with Terms of Service and Privacy Policy. But there is no capcha in the window although instructions in https://support.mozilla.org show that the captcha should be). And when I press "Next" button there is error message that the capcha word is wrong. I reseted Firefox settings to the default but the problem was not resolved. Can you please help me wth the issue? What I should do the capcha to be visible in registration window?

Chosen solution

Do you allow 3rd party cookies in Options > Privacy?

Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

Do you allow 3rd party cookies in Options > Privacy?

more options

No, the 3rd party cookies were disabled and it the reason of the problem. When I enabled them the capcha was visible. Thanks a lot for the help!

more options

You're welcome.