This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My online bank systemsays it doesn't support beyond Firefox v19 how can i downgrade to this?

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by edwinabib

edwinabib
edwinabib
more options

I use a card reader to access bank statements for Barclays bank. They tell me that I cannot use a version beyond v19.

When I look on your register of earlier versions it is impossible to see which is the correct version

I use a card reader to access bank statements for Barclays bank. They tell me that I cannot use a version beyond v19. When I look on your register of earlier versions it is impossible to see which is the correct version

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, although it is meant mainly for enterprise use, for the moment you could still use the firefox 17esr release which will receive security updates for another one or two months: https://www.mozilla.org/en-US/firefox/organizations/all.html (scroll down into the second part of the page)

just as a general pointer: i wouldn't trust a bank very much when it forces you to use outdated and vulnerable browser for such a sensible task like online-banking...

edwinabib
edwinabib Question owner
more options

Thank you for this.

In the event the advice I had been given turned out to be wrong and I am now able to use the service via Firefox 24.

I think the call centre needs to update the information they give their staff!