This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why wont outlook work in firefox

  • 2 replies
  • 5 have this problem
  • 2 views
  • Last reply by FredMcD

dbcolfaxauto
dbcolfaxauto
more options

My Microsoft Outlook ( formerly Hotmail) will open in Firefox but i can not open emails or folders. It allows me to sign in and out but can not Retrieve anything. Then using IE i can open and use all the folders and send and receive emails. I like Firefox a lot more than IE...So i would like to have it fixed or at least a solution. Thanks

My Microsoft Outlook ( formerly Hotmail) will open in Firefox but i can not open emails or folders. It allows me to sign in and out but can not Retrieve anything. Then using IE i can open and use all the folders and send and receive emails. I like Firefox a lot more than IE...So i would like to have it fixed or at least a solution. Thanks

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
FredMcD
FredMcD
more options

I myself use Outlook Express, now called Windows Live Mail.