This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF shortcut icons are created as inoperable folder icons

  • 2 replies
  • 5 have this problem
  • 3 views
  • Last reply by malnwick

more options

I tried to install/upgrade to Firefox 26 on this Win XP SP3 computer, with the result that the old FF icons on desktop were changed to folder icons. Clicking these shortcut icons (folders) did not open Firefox. So I thought I might downgrade FF to 18.2 to restore the FF icons, but got the same result. Recently, the executable you download from mozilla.org does not give the full program, but instead you get a program that initiates a full download when you execute it on your computer. This initiator program experienced a fatal interruption every time, so I had to resort to full program downloads. I tried to install several versions of FF going back to as early as FF 12, with the same result, that "firefox.exe" was generated as an empty folder rather than the executable script associated with the FF icon (red globe), which was missing. I tried to change the icon for FF shortcuts, but when I looked in the folder for available icons, the Firefox red globe was missing; in fact, the folder was completely empty, so the installation process does not generate the FF icon at all. After installing FF 26 for the third time, I deleted the "firefox.exe" folder located in 'C:\Program Files\Mozilla Firefox' and then copied the firefox.exe icon/script (red globe) from another similar computer, and thereafter Firefox opened from terminal and also from generated shortcuts. Okay, so I got Firefox to work, but I am concerned that my computer has a fundamental problem if multiple FF installation programs consistently generate this empty folder (named "firefox.exe") where the FF executable should be, and also create folder icons instead of FF icons as shortcuts. Perhaps an extension has been incorrectly associated. Does anyone have an idea why this is happening.

I tried to install/upgrade to Firefox 26 on this Win XP SP3 computer, with the result that the old FF icons on desktop were changed to folder icons. Clicking these shortcut icons (folders) did not open Firefox. So I thought I might downgrade FF to 18.2 to restore the FF icons, but got the same result. Recently, the executable you download from mozilla.org does not give the full program, but instead you get a program that initiates a full download when you execute it on your computer. This initiator program experienced a fatal interruption every time, so I had to resort to full program downloads. I tried to install several versions of FF going back to as early as FF 12, with the same result, that "firefox.exe" was generated as an empty folder rather than the executable script associated with the FF icon (red globe), which was missing. I tried to change the icon for FF shortcuts, but when I looked in the folder for available icons, the Firefox red globe was missing; in fact, the folder was completely empty, so the installation process does not generate the FF icon at all. After installing FF 26 for the third time, I deleted the "firefox.exe" folder located in 'C:\Program Files\Mozilla Firefox' and then copied the firefox.exe icon/script (red globe) from another similar computer, and thereafter Firefox opened from terminal and also from generated shortcuts. Okay, so I got Firefox to work, but I am concerned that my computer has a fundamental problem if multiple FF installation programs consistently generate this empty folder (named "firefox.exe") where the FF executable should be, and also create folder icons instead of FF icons as shortcuts. Perhaps an extension has been incorrectly associated. Does anyone have an idea why this is happening.

All Replies (2)

more options

You can find the full version of the latest Firefox 26.0 release in all languages and for all Operating Systems here:

It is possible that security software is preventing the small installation stub from working properly, but normally you should be able to install Firefox without problems.

more options

I have the same problem. Firefox was running smoothly and then yesterday there was no more firefox. The folder had my profile, etc. but no firefox.exe. I uninstalled everything and reinstalled firefox. The installation program said that firefox was installed successfully, but there was no firefox.exe icon, just an empty folder. I scanned my computer for a virus and for any malware problems. Nothing was found. I tried reinstalling firefox in safe mode. I also tried installing earlier versions of firefox. The same result. I even tried using various restore points but no success. Unlike ffsm, I have not been able to run firefox at all. My operating system is win xp sp3.

Do you have any suggestions?