cannot open hot links on BOA site but can with IE. I have a new computer but same passwords, etc. No error msg. comes up
This is a new computer - Windows icore7 but all passwords and such are the same. I cannot open hot links on BOA site with Mozilla firefox but can with IE. No error msg. comes up. The links are all hot but I cannot open them. BOA says no problem with their site.
Chosen solution
You can create a exception:
Read this answer in context 👍 0All Replies (7)
Did you try start firefox in safe mode?
Thanks as that helped me to open the links; however, as soon as I exited safe mode the problem returned. Are you suggesting I will always have to open this site in safe mode? If so, why?
Th Safe Mode resets some settings and disables add-ons that might be causing problems. By comparing Firefox behavior in normal mode to its behavior in Safe Mode you may be able to pinpoint the cause of the problem.
So, try disable addon by addon until you find the problem!!!
More tips to diagnose the problem:
Thanks! It was the Ad block plus causing the problem. Appreciate!
Hello,
I am glad to hear that your problem has been resolved.
If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.
I hope you continue using our products and thank you for contacting Mozilla Support.
But . . . now all the ads are back. Any way to eliminate them without using that add on?
Chosen Solution
You can create a exception:
Modified by Diego Victor