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Why does the "AccountDetails" window only give me Back, Finish, Cancel options when trying to create a Firefox Sync account and not allow me to complete set-up?

  • 6 replies
  • 1 has this problem
  • 3 views
  • Last reply by darthburke

darthburke
darthburke
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I'm trying to set up Firefox sync. I go to Tools>Set up sync. Box opens. I click 'Create a New Account'. I fill in my Account Details. The only options I'm given at the bottom of the box are 'Back', 'Finish', 'Cancel'. There is no 'Next' button. I click 'Finish' and the box disappears. Even when I try to click 'Sync Options' nothing happens.

I'm trying to set up Firefox sync. I go to Tools>Set up sync. Box opens. I click 'Create a New Account'. I fill in my Account Details. The only options I'm given at the bottom of the box are 'Back', 'Finish', 'Cancel'. There is no 'Next' button. I click 'Finish' and the box disappears. Even when I try to click 'Sync Options' nothing happens.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
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All Replies (6)

the-edmeister
the-edmeister
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Are you blocking 3rd party cookies for reCaptcha?

cor-el
cor-el
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  • Top 10 Contributor
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Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
darthburke
darthburke Question owner
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cor-el, 

Thank you for the help. I followed your instructions and it worked in Safe Mode. I went through my Add-ons and disabled them one at a time until I found the culprit.

Additional question: If I set up Sync and run it for my desktop and laptop, then turn my add-on back on, will it continue to interfere? Or only when it tries to re-sync? I'm asking because I love the add-on that causing the trouble and will have a hard time letting it go. Thanks again for the help. DB

darthburke
darthburke Question owner
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the-edmeister, I'm not sure. Where do I get my browser cookie info?

Modified by darthburke

cor-el
cor-el
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  • Top 10 Contributor
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Which extension caused your problem?

Is this an extension that blocks content?

darthburke
darthburke Question owner
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It was Facebook Purity. It blocks ad's and let's you customize content content from FB so you can see only what you want.