This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Stuck in safe mode. Troubleshooting won't open. Desktop links won't work. Any ideas?

more options

It was never intentionally started in safe mode. I cannot reset Firefox. When I try from the safe mode pop-up, nothing happens...it simply stays at the safe mode pop-up. When I click on safe-mode, Firefox open an extremely minimized window that, when maximized, appears to navigate without problems as long as you type in the URL of where you want to go. If you click on troubleshooting, nothing happens. If you click on add-ons, nothing happens. Can't figure this one out....

It was never intentionally started in safe mode. I cannot reset Firefox. When I try from the safe mode pop-up, nothing happens...it simply stays at the safe mode pop-up. When I click on safe-mode, Firefox open an extremely minimized window that, when maximized, appears to navigate without problems as long as you type in the URL of where you want to go. If you click on troubleshooting, nothing happens. If you click on add-ons, nothing happens. Can't figure this one out....

All Replies (5)

more options

Go to Mozilla.org and get the full install.

more options

Interesting. Looks like it might be an issue with the installer. I've verified which version I'm using and located a troubleshooter from MSDN for the installer. will try that and then try and re-install. Thanks for the tip.

more options

Let us know how you do.

more options

Didn't work. Kept getting 2324 error code from installation. Tried installing other programs, including another browser, and all were successful. It's only Firefox that I can't get to install. Gonna have to roll up my sleeves and get creative here....

more options