This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

how do I unblock addblock - not in any drop-down menu and i never installed it just statrf happening

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

lazysod
lazysod
more options

tried to go into a streaming service - used it about 3 hrs ago no problem. Now I am getting a message to tell me taht adblock is on. Followed a link to their support page which showed adblock as a menu item from yhe tools menu - on mine it isnt Ive never heard of this adblock and never signed up to it or ever had the option to not use it. why has it started happening now ? I watched the rugby earlier no problem but cant watch it now. Presumably some feature that open.org just decided to foist on everyone without warning. You are getting more and more like Microsoft

tried to go into a streaming service - used it about 3 hrs ago no problem. Now I am getting a message to tell me taht adblock is on. Followed a link to their support page which showed adblock as a menu item from yhe tools menu - on mine it isnt Ive never heard of this adblock and never signed up to it or ever had the option to not use it. why has it started happening now ? I watched the rugby earlier no problem but cant watch it now. Presumably some feature that open.org just decided to foist on everyone without warning. You are getting more and more like Microsoft

All Replies (2)

Diego Victor
Diego Victor
more options

This happens in Safe Mode?

Also:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can inspect and manage the cookie permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab