Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

I have a laptop connected to this network..and that accesses the live tv streaming ok...But the suggested procedure did not help.

Are their any icons on the location bar that indicate that Firefox is blocking (mixed) content or a plugin?

No ...when I select ATT from the pic provided ...it takes me to the second pic (Please wait) ...when I select "continue, it brings me back to the first graphic

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Application Basics

Name: Firefox Version: 28.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

Crash Reports for the Last 3 Days

All Crash Reports (including 1 pending crash in the given time range)

Extensions

Name: Adblock Plus Version: 2.5.1 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Autofill Forms Version: 0.9.9.0 Enabled: true ID: autofillForms@blueimp.net

Name: Garmin Communicator Version: 4.1.0 Enabled: true ID: {195A3098-0BD5-4e90-AE22-BA1C540AFD1E}

Name: Google Translator for Firefox Version: 2.1.0.3 Enabled: true ID: translator@zoli.bod

Name: The Tracktor - Amazon Price Tracker Version: 1.0.7 Enabled: true ID: firetracktor@thetracktor.com

Name: Zoom Page Version: 10.1 Enabled: true ID: zoompage@DW-dev

Name: Facebook Translate Version: 1.2.10 Enabled: false ID: facebook-translate@oliver.schloebe.de

Name: Hotspot Shield Extension Version: 1.0 Enabled: false ID: afext@anchorfree.com

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 1024000 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.history_expire_days.mirror: 180 browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 6 browser.search.param.yahoo-fr: chr-greentree_ff&ilc=12&type=714647 browser.search.suggest.enabled: false browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517 browser.startup.homepage: https://www.google.com/webhp?rls=ig browser.startup.homepage_override.buildID: 20140314220517 browser.startup.homepage_override.mstone: 28.0 browser.tabs.loadInBackground: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 28.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true keyword.URL: network.cookie.cookieBehavior: 1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1397471352 places.history.expiration.transient_current_max_pages: 104858 places.last_vacuum: 1332266594 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 2 plugin.state.npgarmin: 1 plugin.state.npgeplugin: 1 plugin.state.nppdf: 1 print.print_printer: Brother HL-5040 print.printer_\\JON-HP\Brother_HL-5040.print_bgcolor: false print.printer_\\JON-HP\Brother_HL-5040.print_bgimages: false print.printer_\\JON-HP\Brother_HL-5040.print_command: print.printer_\\JON-HP\Brother_HL-5040.print_downloadfonts: false print.printer_\\JON-HP\Brother_HL-5040.print_edge_bottom: 0 print.printer_\\JON-HP\Brother_HL-5040.print_edge_left: 0 print.printer_\\JON-HP\Brother_HL-5040.print_edge_right: 0 print.printer_\\JON-HP\Brother_HL-5040.print_edge_top: 0 print.printer_\\JON-HP\Brother_HL-5040.print_evenpages: true print.printer_\\JON-HP\Brother_HL-5040.print_footercenter: print.printer_\\JON-HP\Brother_HL-5040.print_footerleft: &PT print.printer_\\JON-HP\Brother_HL-5040.print_footerright: &D print.printer_\\JON-HP\Brother_HL-5040.print_headercenter: print.printer_\\JON-HP\Brother_HL-5040.print_headerleft: &T print.printer_\\JON-HP\Brother_HL-5040.print_headerright: &U print.printer_\\JON-HP\Brother_HL-5040.print_in_color: true print.printer_\\JON-HP\Brother_HL-5040.print_margin_bottom: 0.5 print.printer_\\JON-HP\Brother_HL-5040.print_margin_left: 0.5 print.printer_\\JON-HP\Brother_HL-5040.print_margin_right: 0.5 print.printer_\\JON-HP\Brother_HL-5040.print_margin_top: 0.5 print.printer_\\JON-HP\Brother_HL-5040.print_oddpages: true print.printer_\\JON-HP\Brother_HL-5040.print_orientation: 1 print.printer_\\JON-HP\Brother_HL-5040.print_pagedelay: 500 print.printer_\\JON-HP\Brother_HL-5040.print_paper_data: 1 print.printer_\\JON-HP\Brother_HL-5040.print_paper_height: 11.00 print.printer_\\JON-HP\Brother_HL-5040.print_paper_size_type: 0 print.printer_\\JON-HP\Brother_HL-5040.print_paper_size_unit: 0 print.printer_\\JON-HP\Brother_HL-5040.print_paper_width: 8.50 print.printer_\\JON-HP\Brother_HL-5040.print_reversed: false print.printer_\\JON-HP\Brother_HL-5040.print_scaling: 1.75 print.printer_\\JON-HP\Brother_HL-5040.print_shrink_to_fit: false print.printer_\\JON-HP\Brother_HL-5040.print_to_file: false print.printer_\\JON-HP\Brother_HL-5040.print_unwriteable_margin_bottom: 0 print.printer_\\JON-HP\Brother_HL-5040.print_unwriteable_margin_left: 0 print.printer_\\JON-HP\Brother_HL-5040.print_unwriteable_margin_right: 0 print.printer_\\JON-HP\Brother_HL-5040.print_unwriteable_margin_top: 0 print.printer_Brother_HL-5040.print_bgcolor: false print.printer_Brother_HL-5040.print_bgimages: false print.printer_Brother_HL-5040.print_colorspace: print.printer_Brother_HL-5040.print_command: print.printer_Brother_HL-5040.print_downloadfonts: false print.printer_Brother_HL-5040.print_duplex: 0 print.printer_Brother_HL-5040.print_edge_bottom: 0 print.printer_Brother_HL-5040.print_edge_left: 0 print.printer_Brother_HL-5040.print_edge_right: 0 print.printer_Brother_HL-5040.print_edge_top: 0 print.printer_Brother_HL-5040.print_evenpages: true print.printer_Brother_HL-5040.print_footercenter: &PT print.printer_Brother_HL-5040.print_footerleft: &PT print.printer_Brother_HL-5040.print_footerright: &D print.printer_Brother_HL-5040.print_headercenter: print.printer_Brother_HL-5040.print_headerleft: &T print.printer_Brother_HL-5040.print_headerright: &U print.printer_Brother_HL-5040.print_in_color: true print.printer_Brother_HL-5040.print_margin_bottom: 0 print.printer_Brother_HL-5040.print_margin_left: 0.5 print.printer_Brother_HL-5040.print_margin_right: 0.5 print.printer_Brother_HL-5040.print_margin_top: 0.5 print.printer_Brother_HL-5040.print_oddpages: true print.printer_Brother_HL-5040.print_orientation: 0 print.printer_Brother_HL-5040.print_page_delay: 50 print.printer_Brother_HL-5040.print_pagedelay: 500 print.printer_Brother_HL-5040.print_paper_data: 1 print.printer_Brother_HL-5040.print_paper_height: 11.00 print.printer_Brother_HL-5040.print_paper_name: print.printer_Brother_HL-5040.print_paper_size_type: 0 print.printer_Brother_HL-5040.print_paper_size_unit: 0 print.printer_Brother_HL-5040.print_paper_width: 8.50 print.printer_Brother_HL-5040.print_plex_name: print.printer_Brother_HL-5040.print_resolution: 0 print.printer_Brother_HL-5040.print_resolution_name: print.printer_Brother_HL-5040.print_reversed: false print.printer_Brother_HL-5040.print_scaling: 0.90 print.printer_Brother_HL-5040.print_shrink_to_fit: false print.printer_Brother_HL-5040.print_to_file: false print.printer_Brother_HL-5040.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-5040.print_unwriteable_margin_left: 0 print.printer_Brother_HL-5040.print_unwriteable_margin_right: 0 print.printer_Brother_HL-5040.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.cookies: false privacy.clearOnShutdown.downloads: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.history: false privacy.clearOnShutdown.sessions: false privacy.donottrackheader.enabled: true privacy.popups.showBrowserMessage: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1395970224

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Graphics

Adapter Description: AMD Radeon HD 6900 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 ClearType Parameters: Gamma: 2200 Pixel Structure: B ClearType Level: 100 Enhanced Contrast: 50 Device ID: 0x6719 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 12-6-2013 Driver Version: 13.251.0.0 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6900 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSSMIME Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSSSL Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSUTIL Expected minimum version: 3.15.5 Version in use: 3.15.5