This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My password does not work and I do not get the password reset email.

  • 3 replies
  • 20 have this problem
  • 3 views
  • Last reply by FredMcD

susuknitter
susuknitter
more options

I was trying to setup Firefox sync, and set up a username and password. I got the verify email, and verified. When I tried to log into my firefox account, it said the password was wrong. When asked to reset the password, I did not get the reset password email. I tried to set up a new account, but Firefox said that there was already an account with my email address. So, what next?

I was trying to setup Firefox sync, and set up a username and password. I got the verify email, and verified. When I tried to log into my firefox account, it said the password was wrong. When asked to reset the password, I did not get the reset password email. I tried to set up a new account, but Firefox said that there was already an account with my email address. So, what next?

Chosen solution

Are you talking about this web site, the add-on site, sync? Each is a separate account. If you log into one with the others password, no good.

Read this answer in context 👍 1

All Replies (3)

FredMcD
FredMcD
more options

Chosen Solution

Are you talking about this web site, the add-on site, sync? Each is a separate account. If you log into one with the others password, no good.

susuknitter
susuknitter Question owner
more options

This is on Firefox sync. I tried again, and still don't get the password reset email.

FredMcD
FredMcD
more options

Check the email you entered. A good idea would be to remove everything and start over.