Firefox Community Forum

Hi - after a Firefox update today, I no longer seem to be able to access a sign-in page for any of my Google accounts. When I try to log into Google, I'm just brought to a page that says "clear cache and cookies." I've cleared my cache multiple times, restarted Firefox, run troubleshoot mode, restarted my computer - none of this has helped. Every time I try to go to a page to sign into any Google app - Drive, Gmail, etc. - I get taken to the same "Google Help Center" page telling me to clear cache and cookies. When I click on the "sign in" button in the corner of this page, it just brings me back to the same help page.

My Google accounts aren't the problem because I can access them from Chrome or Safari. But I don't want to use Chrome or Safari!

I've never encountered anything like this before. Help?

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Hi,

I have a Mac with Sonoma. Somehow a while ago I ended up with Firefox ESR, which I was told that will not be supported after September.

I am a non-technical user. While I do have Safari and Chrome, I would prefer to continue using Firefox.

Could you please let me know the steps to execute to somehow switch from the ESR version to the current normal version without loosing settings, bookmarks or ending up with problems? Thanks in advance.

Is it normal that Firefox is trying to load the dll related to the Windows Credential Manager (vaultcli.dll)

"firefox.exe loaded module vaultcli.dll"

If so, what's the purpose of this interaction?

From the looks of it, Firefox is trying to access locally stored credentials using the Credentials Management API.

I just updated Firefox on my Mac. Subsequently when I tried to restart Firefox the OS thinks a copy is already running in a display and closes startup request down. I am unable to use Firefox at all at the moment. Can this be fixed? Cheers John Spitzer

The task bars on the top keep disappearing from my screen whenever I move my mouse away from hovering over them, I want to know how to stop and to keep them constantly on the screen at all times.

Hi, I cannot upload files to any website. For example if I hit add attachment to an email which is open on Mozilla nothing happens. It's the same if I try to upload a resume or a photo for example. I can drag and drop files to upload but some websites don't have that option. I have disabled the pop up blocker and nothing changed. It was the same when I was using chrome and I transferred the data and settings over. Could someone please advise?

Hello,

I have discovered a reproducible issue pertaining to audio and video desyncing that I have tested on youtube, prime video, and netflix.

I am utilizing Windows 11 Home on an HP Envy Laptop. The bluetooth audio device I am using are the Galaxy Buds FE.

Audio desyncs from video playback when pausing a video (either by clicking pause, using the keyboard to press pause, or by pausing using the earbud touchpad). I noticed that with my desktop computer and my Samsung S22 Ultra phone, when pausing and unpausing a video, the video player has a brief buffering period to auto-sync the audio to the video; however, this is not occurring with the laptop and it causes the audio and video to desync.

Any help you could provide with this matter would be greatly appreciated. Thanks!

I am running Firefox ver. 131. The program constantly increases the amount of memory it uses. Task manager shows 14 processes running under Firefox, it also shows a green leaf Efficiency icon next to it. I am using an HP Victus laptop with a Ryzen 5 cpu and 8 Gb of ram. The program will continue to use more memory until it locks up the system and I have to use Task Manager to restart . I don't know how to solve this. It is a new development which may be associated with the 131 update. Please help.

how do I actually turn off autofill addresses? I have it off under Privacy and security, but it asks me EVERY time I fill out a contract if I want to save the address. I have to say "not now" easily twenty times during my work day. Am I missing something obvious? this has only become a problem in the last couple weeks or so, but I am starting to get frustrated. thanks so much! Nicole

Firefox won't connect to this site I just updated it to the newest version. It works on edge, chrome. It says The page isn’t redirecting properly

An error occurred during a connection to fordauthority.com.

https://fordauthority.com/2024/10/2025-ford-taurus-officially-debuts-with-new-hybrid-engine/?fbclid=IwY2xjawFsHPVleHRuA2FlbQIxMQABHVF3bi91-Fv9h6VvH8b1B8mq_fIwJD6WA-sCKjVpItv6gk9z7bbCADAAxw_aem_I67PpqEMsvtyU9wagadJdA

Opening Firefox tells me that a Secure Connection has failed. The error code is PR_CONNECT_RESET_ERROR. You have been unable to locate the account I have been using for many years so I have just opened a new account. Can you please arrange a reset so that I can once again use Firefox as my preferred browser.

I have 2 rows of Shortcuts selected & I can see the "Shortcut Icon or Favicon", however one of them is still showing an old one for a website & I know that the site actually have a new Favicon displayed. Why am I still seeing the old one? Is there a way to refresh my page so I see the new one? Any help greatly appreciated.

My links on Firefox worked until I upgraded my Mac OS to Sequoia 15. Now the browser does not even get active and keeps buffering. Where is the problem and what can I do to solve it?

Thank you!

Mozilla Update appears to have a bug. I have several Windows 10 or 11 PCs with Firefox, and nearly all have the same problem. My event log is loaded with Event ID 16398, saying "A new BITS job could not be created." When I run the Get-BitTransfer command, I see the queue is filled with MozillaUpdate transfers. I have to execute "Get-BitsTransfer | Remove-BitsTransfer" to clear them out.

I can't find anything on the web to stop this, or even acknowledge it is happening to others.

I'm still using Windows 10, and want to continue using it as long as I can. I just read that Microsoft is going to force all users to use Edge when Windows 11 becomes mandatory next year. This means that all access to Firefox will be cut off. Is Firefox preparing for this? Will there be some way for us to NOT be forced to use Edge (which I do NOT like at all)-- i.e., will there be some way to work around it? Please figure out some way for us to not have to use Edge. This is a horrible, Big Brother-esque situation. Thank you.

This is another moment where I have to post through my Mac Monterey when the problem is on Window 10 64-Bit. This problem surfaces when there is an update available to either program, though it seems like most times, not every time. Currently there is one available for Firefox that does not download. Previously the download installed on its own when this happened. I have shut down and restarted the system at least three times. At the last time I restarted in Safe Mode With Networking. It detected the update but would neither download nor check for updates. The message read to reinstall the new version. Is there any way to fix this updating problem once and for all? It is peculiar the Edge does not display this behavior. Right now what tabs I had open froze; so I had to use this system to post with Firefox for Mac Monterey. Thanks in advance.